Product & Personalisation

Can I customise my horse?
At this stage, the horses themselves are not customisable. Personalisation is available through embossing the Stable Card with the owner’s name (up to 15 characters, including spaces and symbols) — a discreet mark of belonging that makes each piece uniquely yours.

Will a limited-edition horse ever be produced again?
No. Each horse is created in a limited edition and will never be produced again.

Are all pieces identical?
No. Each horse is handmade, reflecting the natural character of the leather, which makes every piece one of a kind.

How do I secure a limited-edition number?
Numbers are assigned in order of purchase. By sharing your first impression with us — via email at contact@goldtailatelier.com or by tagging @goldtailatelier on Instagram — you have the privilege of selecting your edition number (from those still available).
By sharing your impression, you consent to Goldtail featuring your words for promotional use.
 

Taxes & Duties

Are taxes and duties included in the price?
Yes. All prices are inclusive of all taxes and duties.
 

Shipping

Where do orders ship from?
All orders are dispatched from Sydney, Australia.

When will my order be dispatched?
Orders are usually dispatched within 3–5 business days.

Which courier delivers my order, and how long does it take?
We ship worldwide with DHL Express. Delivery to the US, Canada, and Europe usually takes 3–7 business days.

For security reasons, all shipments require a signature upon delivery. If you prefer your package to be delivered without a signature, please note this at checkout or contact us after placing your order.
 

Packaging

Is gift packaging included?
Yes. Every horse arrives in Goldtail’s signature gift packaging.
 

Returns & Exchanges

Can I return or exchange an item?
All sales are final.

Non-customised pieces may be exchanged or credited only in the rare case of a manufacturing defect, shipping damage, or error in your order. Requests must be made within 7 days of delivery.

Customised pieces (including embossing) are final sale. In the exceptional event of a manufacturing defect, we will provide an appropriate resolution.
 

Care

How should I care for my horse?
Avoid prolonged exposure to sunlight and water. Clean gently with a soft cloth. For long-term storage, keep it in a dust bag.

Will the leather change over time?
Yes. As a natural material, leather matures with use. Over the years, it develops subtle creases, softness, and a gentle patina — a character that grows with its owner, making each piece truly personal.